Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the VirtusQ website, mobile application, and related services (collectively, the "Service"), operated by VirtusQ ("VirtusQ", "we", "us", or "our"). By creating an account, accessing, or using the Service, you agree to be legally bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the Service.

1. Eligibility

You must be at least 13 years old to use the Service. If you are under 18 (or the age of majority where you live), you may use the Service only with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf. By using the Service, you represent that you meet these requirements.

2. Description of the Service

VirtusQ provides AI-powered volleyball technique coaching. You record or upload videos of volleyball movements; our AI analyses the footage — extracting body-pose data frame by frame — and generates technique scores, error detection, progression tracking, and personalised coaching feedback.

The Service is provided for educational, informational, and athletic-development purposes only. Features may vary by platform and subscription tier.

3. Accounts and Security

• You must provide accurate, complete registration information and keep it up to date;
• You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account;
• You must notify us immediately at support@virtusq.com if you suspect unauthorised use of your account;
• You may not share, sell, or transfer your account to anyone else.

4. Assumption of Risk — No Medical or Professional Advice

VirtusQ is a training aid, not a substitute for professional judgement. The Service does not provide medical, physiotherapy, rehabilitation, nutrition, or certified coaching advice. Always consult a qualified professional before beginning or changing a training program, especially if you have an injury or medical condition.

Volleyball and physical training involve inherent risk of injury. You voluntarily assume all risk arising from your training decisions, including decisions made in reliance on AI-generated feedback. To the maximum extent permitted by law, VirtusQ is not liable for injuries or health outcomes resulting from your use of the Service.

5. AI-Generated Content Disclaimer

Technique scores, error detections, and coaching feedback are generated by machine-learning models and are probabilistic in nature. They may be inaccurate, incomplete, or unsuitable for your specific circumstances (for example, due to video quality, camera angle, lighting, or occlusion). We do not guarantee the accuracy of any AI output, and you should apply your own judgement — and that of qualified coaches — when acting on it.

6. Your Content and Licence to Us

You retain ownership of the videos and other content you upload ("User Content"). By uploading User Content, you grant VirtusQ a limited, non-exclusive, worldwide, royalty-free, sublicensable (to our service providers only) licence to host, store, reproduce, process, and analyse that content solely to operate, provide, secure, and support the Service.

This licence ends when you delete the content or your account, except (a) where retention is required by law, and (b) for content you have expressly opted in to share for AI training, as described in Section 7.

7. Optional AI Training Consent

Separately from the licence in Section 6, you may choose to allow VirtusQ to use your uploaded videos and derived pose data to train and improve our AI models. This is opt-in only: we will not use your videos for AI training unless you have given explicit consent through the app.

• If you opt in, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, and process your videos and derived data to develop, train, test, and improve our models;
• You may withdraw this consent at any time in account settings or by contacting us; withdrawal stops future use and triggers removal of your videos from training datasets, as described in our Privacy Policy;
• Improvements to our AI models trained while your consent was active remain valid after withdrawal;
• If you are under 18, this consent must be given by your parent or legal guardian.

8. Recording Other People

Your videos may capture teammates, opponents, coaches, or bystanders. You represent and warrant that you have obtained all permissions required by applicable law from any identifiable person appearing in your User Content, and that your recordings comply with the rules of any venue, league, or competition where they were made. You must not upload footage recorded where people have a reasonable expectation of privacy (for example, changing rooms).

9. Acceptable Use

You agree not to:

• Upload content that is unlawful, harmful, harassing, sexually explicit, violent, or that infringes any third party's rights (including privacy and intellectual-property rights);
• Upload videos of any person without the permissions described in Section 8, or videos of minors other than yourself without parental consent;
• Reverse engineer, decompile, scrape, or attempt to extract our AI models, training data, or source code, except where such a restriction is prohibited by law;
• Use the Service or its outputs to build, train, or benchmark a competing product or model;
• Interfere with or disrupt the Service, probe its security, circumvent access controls, or use it to transmit malware;
• Use automated means (bots, scripts) to access the Service except through interfaces we provide;
• Impersonate any person, misrepresent your affiliation, or provide false account information;
• Resell, rent, or commercially exploit the Service without our prior written permission.

We may remove content or suspend accounts that we reasonably believe violate this section.

10. Subscriptions, Billing, and Refunds

• Certain features require a paid subscription. Prices, billing periods, and included features are shown at the point of purchase and may change with notice;
• Subscriptions renew automatically at the end of each billing period unless cancelled beforehand through the platform where you purchased (Apple App Store, Google Play, or our website);
• Purchases made through the Apple App Store or Google Play are subject to those platforms' payment and refund policies, and refunds for such purchases must be requested through the relevant platform;
• For purchases made directly from us, refunds are handled in accordance with the refund terms presented at purchase and any non-excludable rights you have under applicable consumer law (including the Australian Consumer Law);
• Free trials, if offered, convert to paid subscriptions at the end of the trial unless cancelled before the trial ends;
• Failure to pay may result in suspension or downgrade of your access to paid features.

11. Intellectual Property

The Service — including our software, AI models, algorithms, scoring systems, designs, branding, text, and graphics — is owned by VirtusQ or its licensors and protected by intellectual property laws. Except for the limited right to use the Service in accordance with these Terms, no rights are granted to you. You may not copy, modify, distribute, publicly display, or create derivative works from any part of the Service without our prior written permission.

Analysis results generated for your videos are provided for your personal, non-commercial use.

12. Feedback

If you send us suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction or compensation to you.

13. Third-Party Services

The Service may rely on or link to third-party services (such as app stores, payment processors, and cloud providers). We are not responsible for third-party services, and your use of them may be governed by their own terms and privacy policies.

14. Disclaimer of Warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that AI outputs will be accurate or reliable.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee or right you have under the Australian Consumer Law or other applicable law that cannot lawfully be excluded.

15. Limitation of Liability

To the maximum extent permitted by law, VirtusQ and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or exemplary damages — including personal injury, loss of profits, loss of data, or loss of goodwill — arising from or relating to your use of (or inability to use) the Service, even if advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability for all claims relating to the Service is limited to the greater of (a) the amount you paid us for the Service in the 12 months before the event giving rise to the claim, and (b) AUD $50. Where liability cannot be excluded but can be limited, our liability is limited to re-supplying the Service or paying the cost of re-supply.

16. Indemnification

You agree to indemnify and hold harmless VirtusQ from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your User Content, including claims by people appearing in your videos; (b) your breach of these Terms; or (c) your violation of any law or the rights of a third party.

17. Termination

You may stop using the Service and delete your account at any time in account settings or by contacting us. We may suspend or terminate your access (with notice where practicable) if you materially breach these Terms, if required by law, or if we discontinue the Service. Upon termination, your licence to use the Service ends and your content will be handled as described in our Privacy Policy. Sections that by their nature should survive termination (including Sections 6, 11, 12, and 14–19) survive.

18. Changes to the Service or These Terms

We may modify, suspend, or discontinue any part of the Service at any time. We may also update these Terms; if we make material changes, we will notify you through the app or by email before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service.

19. Governing Law and Disputes

These Terms are governed by the laws of Australia. You agree to submit to the exclusive jurisdiction of the courts of Australia for any dispute arising out of or relating to these Terms or the Service, except where applicable consumer law gives you the right to bring proceedings in your local courts. Before commencing formal proceedings, both parties agree to attempt in good faith to resolve any dispute by contacting the other party first.

20. General

• Entire agreement — these Terms and the Privacy Policy are the entire agreement between you and VirtusQ regarding the Service;
• Severability — if any provision is found unenforceable, the remaining provisions remain in full effect;
• No waiver — our failure to enforce any right is not a waiver of that right;
• Assignment — you may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.

21. Contact

Questions about these Terms? Contact us at: support@virtusq.com